I recently discovered an unauthorised card transaction from my Capitec account to Tracelohelp.com for the amount of R146.25 at around 11 o’clock. I never signed up for any service with this company, nor did I give any permission or consent for this deduction from my account. This situation has caused me concern because I do not know how my card details were used for this transaction, and I do not accept any charges from Tracelohelp.com. I request that this payment be investigated as unauthorised and that the full amount of R146.25 be refunded to my Capitec account. In addition, I want any possible subscription or recurring charges linked to my card with Tracelohelp.com to be cancelled and blocked so that no further deductions can be made in the future without my explicit consent. I expect written confirmation once the refund has been processed and the card is protected against any further unauthorised transactions related to this merchant.
I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not have and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026....
My Capitec Mastercard has been debited by Tracelo-help.com without my consent, even though I have never opened any subscription or account with this company. The first time I noticed this problem was on 7 February 2026, including an attempted transaction a few minutes before I deactivated internatio...
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
I am a Tracelo subscription user in South Africa, and I have been charged without my consent. These unauthorized deductions started on 17 December, and I did not approve or authorize these payments in any way. I am currently trying to contact Trecelo customer service regarding this issue, and I have...
I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20...
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