On March 24, 2026, a charge of $29 was made from my Halkbank İzmir branch account under the name “Tracelo,” without my knowledge or consent. I did not receive any SMS or notification regarding this transaction. Additionally, I am unable to access the transaction receipt, as it does not open in the system.
I clearly state that this transaction does not belong to me and was carried out without my authorization. Therefore, I request that this $29 transaction be canceled and refunded to me.
I also request that the necessary investigation be conducted urgently, that I be provided with a written explanation of how and why this unauthorized transaction occurred, and that my grievance be resolved as soon as possible.
On January 4, 2026, at 1:51:51 AM, an amount of $23 USD was charged without my knowledge or consent from my Yapı Kredi debit card by a company named T...
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
Between November 16, 2024 and April 16, 2025, a total of ₺5,694 was withdrawn from my Garanti Bank account through Tracelo.com without my knowledge or consent. Each withdrawal occurred on the 16th of the month. I never received any notification, invoice, confirmation email, or approval request rega...
On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be...
On March 30, 2026, at 3:44:57 AM, a charge of $29 was made from my account by Tracello, even though I did not perform any transaction. At that time, I was not making any reservation or purchase through the app or website, yet this amount was still withdrawn from my account. Since this transaction w...
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