Tracelo Unauthorized Apple Pay Charges and Recurring Payments

For some time now, Tracelo (tracelo-help.com) has been taking money from my account without my authorisation through Apple Pay, linked to my bank card. I only realised later that there were repeated charges, even though I never knowingly signed up for any paid service with this company or approved these amounts. According to my account history, this started on 13 February with a charge of $17, continued again on 13 April with another $17, and then on 13 July it increased to $70 and has kept going up until at least 9 August. I did not give permission for these payments, I was not clearly informed of any subscription, and I have not received any proper service in return that would justify these repeated withdrawals. I also have bank statements and screenshots clearly showing multiple $70 payments to tracelo-help.com, including the detailed transaction of 9 August 2026. I am asking for an immediate cancellation of any subscription or recurring payment in my name, a full refund of all unauthorised amounts taken from my account since 13 February, and written confirmation that no further charges will be made. I also request that this situation be investigated and that my payment details be removed from your systems so this cannot happen again.

Comments

Similar Complaints

Tracelo App Unauthorized Charges - Subscription Not Cancelled

356

I had a Tracelo mobile app account in the past, and although I no longer have the app on my phone and do not use the ser...

Tracelo, Refund My Money And Stop Debiting My Account

675

I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not hav...