Hellotickets Never Delivered My Scotland vs New Zealand Tickets

I booked and paid for three tickets through HelloTickets in April 2026 for the Scotland vs New Zealand Nations Championship match on 07/11/2026, for a total of £1,287. Despite the payment being taken and my order appearing as confirmed, I did not receive the tickets. On the day of the match, the tickets still had not been delivered. I contacted HelloTickets customer service and was only told that they were looking into the issue, but no tickets were sent and the problem was not resolved in time for the event. Since I paid £1,287 for tickets that were never delivered and I was unable to use the service I purchased, I request a full refund of £1,287 as soon as possible.