Dramacove Took Too Many Payments For My Account

I have a subscription issue with Drama Cove regarding multiple charges taken from my account on the same day. For my Drama Cove subscription, the first payment was supposed to be a single charge of $19.99. However, on November 2nd three separate payments of $19.99 were taken from my account instead of one. I tried to contact Drama Cove customer service about these extra charges but have not been able to get a proper response or solution yet. I request that the two extra $19.99 charges be fully refunded to my account and that my subscription be properly cancelled so that no further payments are taken without my clear consent.