Tracelo Unauthorized Charge - Subscription Refund Fix

20

I am writing to report an unauthorized charge by Tracelo and to request a full refund of my money. Today, Tracelo took £175 from my bank card. They claim that I used a one‑time trial and that this charge is related to that, but I did not knowingly agree to any such payment, and I consider this amount to have been taken without my clear and informed consent. For a supposed trial, charging £175 feels completely disproportionate and misleading. I have already contacted my bank in England and they informed me that they will open a dispute for this transaction. While my bank is reviewing the case, I am also reaching out directly to Tracelo, because I believe this is an unfair and unauthorized charge and I feel that my money has effectively been taken from me. I request that Tracelo immediately cancels any subscription or ongoing payments linked to my details, refunds the full £175 back to my bank card, and confirms in writing that no further amounts will be taken from my account in the future.

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