Tod TV charged me twice for subscription and won’t refund despite my requests; how can I get my money back?

I subscribed to the Tod platform, but the streams are constantly unavailable and show errors. The broadcasts frequently cut out, making it impossible to enjoy watching properly. The membership fee I paid is going to waste because of this issue. I pay ₺350 per month, yet I am not satisfied with the s...

While my annual subscription under the Tod TV Sports Package was still active, a promotional monthly package was added to my account. After this addition, my annual plan disappeared and has been inaccessible for about a week now. My membership number is 9823185. I paid for my annual package by cred...

Today, while watching a broadcast on my Smart TV with my Tod Sports Package subscription, my stream was cut off three times within 20 minutes with the claim that “someone else was using my subscription.” The phone number linked to my subscription is 0534**88001. I have never experienced this issue b...

On August 8, 2025, I purchased the TOD TV 4-Screen Super League and 4-Screen Sports Extra+ packages by paying the full fee. My membership is registered under the email address b*******@hotmail.com and the phone number ending in 342. On September 20, 2025, I accidentally applied a free 3-month code p...

I have called and filed complaints multiple times, but no solution has been provided, and I can’t even find someone to speak to directly. My TOD TV account is being charged from two different cards, and no refund is being issued. Despite my repeated calls and complaints, the issue remains unresolved...

Dear TOD Tv Customer Support Team, I am experiencing an issue with my membership. The package I purchased on August 9, 2024, is no longer visible as of February 15, 2025. I have tried to resolve this problem through your online support system, but it has been unsuccessful, and I have been unable to ...

I have a Tod subscription, but I can’t watch anything on my Samsung Smart TV. Every time I try to play content, it says, "Your subscription does not include this." The same issue occurs on other devices like my Mac. On top of that, there is no proper customer service—no live support, no help whatsoe...

I keep getting an error message on Tod TV when trying to update my phone number. Every time I enter the SMS verification code, it says, "This phone number is already in use." I contacted customer service, but I can only reach an AI system with no real support. When I called Digiturk customer service...

I wanted to sign up for Tod, but the system had errors, constantly telling me that the payment couldn’t be processed. Later, I realized that the fees for two different packages had been charged to my credit card at the same time. What’s worse, I can't reach customer service at all. The number they p...

I just recently chose to renew my Tod Tv membership, which I did today. But I was charged for a full 12-month contract even though I only planned to use the service for 11 months. I was caught off guard by this difference, and I'm now asking that it be fixed right away. The extra fee should be taken...

Even though the Formula 1 package I purchased for 2024 through the TOD app is supposed to be valid until February 2025, starting from September 13, 2024, I began receiving the message "You do not have permission to record this channel." After speaking with customer service, my details were forwarded...

On 10 August and 11 August, I have made two payments for the tod super league package. The reason is as follows; First, I made a 3-screen subscription by getting a coupon code via Papara. I realized that 3 screens were insufficient and contacted tod support and with their suggestion, I made a new pa...

I am very disappointed with the service from Digiturk TOD. I bought the TOD Fan Package and it's been great for watching on my mobile phone and computer. However, I've been experiencing some significant difficulties with my Xiaomi Android Box 2nd Generation. Whenever I attempt to utilize the TOD Tur...

I registered for Tod and bought a package, but it's still indicating that my package is not active. It's become incredibly difficult to get in touch with customer service. I've exhausted all options, but there's nobody available to have a conversation with. Whenever I try to access the live support ...

I paid ₺4,000 for TodTV, but I am unable to watch it as it keeps showing an error code. Despite sending emails and reaching out through social media, I received no response. After much effort, I finally got in touch with customer service, only to be told that the service is not available because I a...

I am experiencing an issue with my Tod TV subscription. Despite selecting the 12-month installment option when purchasing my membership, I was charged the full amount in a single payment. I have been unable to connect with customer service, and my credit card statement shows that the charge was proc...

I signed up for TOD TV, and after a couple of months, I realized that my credit card was being billed twice each month. I've been attempting to contact customer service about this matter, but regrettably, I haven't had any success in reaching them. I have reached out multiple times, but unfortunatel...

Being a loyal member of beIN Connect (tod) for the past five years, I recently tried to renew my membership for the upcoming season. The offer I received stated a monthly fee of ₺249.90. Interestingly, my father, who has been a member for a year, recently got a text message offering a special price ...

Hello, I purchased your TOD TV Super Full Package for two seasons, but when I check my packages, it only shows one year. Are you kidding me? My package duration should be valid until 2025. It clearly shows two seasons in the visual, yet my account only reflects one year while charging me for two sea...

I bought the F1 package from Tod TV, which mentioned it was compatible with Smart TVs. After buying it, I couldn't watch it on my TV; instead, it displayed "3 screens purchased" on the screen. Here's the image I came across before making the purchase. I faced a similar problem with the entertainment...