Today, I started a ₺279 subscription through the Tod TV mobile app, but instead of ₺279, a total of ₺2,232 was charged to my card. Although I want to cancel the subscription, I am facing issues both with this incorrect, excessively high charge and with the cancellation process itself. While trying to use the platform, I also experience frequent freezing and severely reduced video quality. Not only am I not receiving the service I paid for, but the platform also fails to deliver technically. On top of all this, I tried to contact Tod TV customer service but couldn’t reach anyone at all. There is no explanation for the overcharge, nor am I getting any support regarding the streaming issues. I request a full refund of the incorrect ₺2,232 charge made to my card today and the immediate cancellation of my subscription. I expect this process to be resolved quickly and transparently.
I wanted to sign up for Tod TV, but there were errors in the system; it kept saying that the payment couldn’t be processed. Later, I noticed that the fees for two different packages were charged to my credit card at the same time. What’s worse is that I can’t reach customer service at all. The numbe...
Yesterday, I purchased a TOD TV seasonal membership, which started at ₺289 per month for 12 installments (excluding Smart TV). However, today I received a message informing me that I can renew for only ₺229 (as shown in the attached image). I want to cancel and restart my subscription (preferably th...
I wanted to sign up for Tod, but the system had errors, constantly telling me that the payment couldn’t be processed. Later, I realized that the fees for two different packages had been charged to my credit card at the same time. What’s worse, I can't reach customer service at all. The number they p...
I subscribed to BetterMe thinking it was a one-time purchase to try the service, but I was shocked when ₺750 was charged to my credit card—₺400 and ₺350 in separate transactions. I’ve been trying to cancel my subscription ever since, following various instructions, but nothing has worked. I don’t un...
I purchased a Tod TV package on 01.12.2025, but due to continuous interruptions, I could not watch the match program broadcast on the same day. I am using the service via the mobile application and web browser, and I was not able to benefit from the package I paid for as expected. I wanted to contac...
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