I registered for Tod and bought a package, but it's still indicating that my package is not active. It's become incredibly difficult to get in touch with customer service. I've exhausted all options, but there's nobody available to have a conversation with. Whenever I try to access the live support section on both the app and the website, all I get is connected to an automated system. I'm having trouble finding someone to assist me. I noticed that the payment was deducted from my credit card, but unfortunately, I haven't received the package I purchased yet. This is not okay.
On 13.08.2024, I purchased a package from TOD for 3468 TL. However, the package was not reflected in my account. I have previously written a complaint about this issue here, but the company did not take it seriously and did not respond. I want to address everyone here. No one should request a package from TOD and lose their money. I have struggled for 25 days. There is no place left where I haven't complained. I wrote dozens of emails, sent dozens of messages on social media, and it is impossible to reach them by phone. Finally, today I reached Digiturk customer service by phone. The representative there told me that they have no relation with TOD and clearly stated that TOD does not have customer service, so I would not be able to find anyone to address any issues. Now I am asking Digiturk. If you have no relation with TOD, why are you advertising and marketing it? I am calling out again from here. No one should lose their money to TOD.
Even though I paid with my credit card and purchased a package, it says there is no active package. Why can't I find someone to address this issue? I have been trying to connect to live support for 2 days. I can't reach anyone by phone or email. I filed a complaint with the Consumer Arbitration Committee. It feels like they took my money and ran away. If my issue is not resolved within 2 days, I will get the receipt from the bank and file a criminal complaint with the prosecutor's office. This time, you will try to reach me and won't be able to, just so you know. End this nonsense as soon as possible.
Even though I paid with my credit card and purchased a package, it says there is no active package. Why can't I find someone to talk to? I have been trying to connect to live support for 2 days. I can't reach anyone by phone or email. I have filed a complaint with the Consumer Arbitration Committee. I have been literally scammed. It feels like they took my money and ran away. If my problem is not resolved within 2 days, I will get the receipt from the bank and file a fraud complaint with the prosecutor's office. This time, you will be the ones trying to reach me and failing to do so. Put an end to this nonsense as soon as possible.
I purchased an annual subscription on the Tod app and wanted to cancel it, but there is no cancel button available in the app. I bought my subscription through the Apple mobile application and have a screenshot showing that my subscription is active. I encountered this problem today, and it is the f...
I purchased the Full Package through the Tod TV website, but even though my package is active, I have not been able to use the service for four hours. I keep receiving a notification that I need to register my phone, but when I try to complete the registration, I get an error message saying, “Phone ...
I wanted to sign up for Tod TV, but there were errors in the system; it kept saying that the payment couldn’t be processed. Later, I noticed that the fees for two different packages were charged to my credit card at the same time. What’s worse is that I can’t reach customer service at all. The numbe...
I’ve been a TOD TV subscriber, but I’m completely fed up. For over a year, I haven’t been able to reach a single customer representative. It’s like the entire support system is just a placeholder. Every time I run into an issue, I hit a wall—no email replies, no phone support, and no live chat that ...
I wanted to sign up for Tod, but the system had errors, constantly telling me that the payment couldn’t be processed. Later, I realized that the fees for two different packages had been charged to my credit card at the same time. What’s worse, I can't reach customer service at all. The number they p...
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