On 10 August and 11 August, I have made two payments for the tod super league package. The reason is as follows; First, I made a 3-screen subscription by getting a coupon code via Papara. I realized that 3 screens were insufficient and contacted tod support and with their suggestion, I made a new payment with my credit card the next day, on 11 August, and renewed my subscription as 4 screens. In the conversations I had in those days, I was told that it would be returned in 3 to 15 days. However, as far as I understand now, my first payment does not appear. I have also sent my payment receipt for him via e-mail and although I have repeatedly contacted you via Chat, I am constantly getting information that you will be returned to you. It has now been 20 days since I made a payment and created a refund request. Tod cannot even see this in its own system, even though I have sent the information that I made the payment. It really doesn't suit a company like Tod that information about a payment cannot be found. I want my refund to be issued as soon as possible.
I initially chose Bein Sport's Tod application with three screens. On February 20th, I phoned customer service to upgrade to a four-screen plan for an additional ₺20. Customer service promised me, ''repurchase the same package, we'll deduct the ₺20 difference and refund the remainder." This can be v...
On August 8, 2025, I purchased the TOD TV 4-Screen Super League and 4-Screen Sports Extra+ packages by paying the full fee. My membership is registered under the email address b*******@hotmail.com and the phone number ending in 342. On September 20, 2025, I accidentally applied a free 3-month code p...
purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse, I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, stil...
On 23 November 2025, at around 16:15, I created an account on Tod TV by purchasing the sports package and watched the first half of the Beşiktaş–Samsunspor match without any issues. After the first half, I attempted to carry out some actions through the application, but after this process I was no l...
Today, while watching a broadcast on my Smart TV with my Tod Sports Package subscription, my stream was cut off three times within 20 minutes with the claim that “someone else was using my subscription.” The phone number linked to my subscription is 0534**88001. I have never experienced this issue b...
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