Today, while watching a broadcast on my Smart TV with my Tod Sports Package subscription, my stream was cut off three times within 20 minutes with the claim that “someone else was using my subscription.” The phone number linked to my subscription is 0534**88001. I have never experienced this issue before; it only happened today. I could not reach customer service by phone, and when I tried to contact them in writing, I was kept waiting for a long time and the conversation was ended. I made my payment online without any problems. I request that the security of my subscription be ensured and that the necessary measures be taken to prevent such interruptions from happening again.
I purchased a Tod TV package on 01.12.2025, but due to continuous interruptions, I could not watch the match program broadcast on the same day. I am using the service via the mobile application and web browser, and I was not able to benefit from the package I paid for as expected. I wanted to contac...
I currently have an active F1 subscription package through Tod Türkiye, and I’m extremely disappointed with the quality and lack of customer support. On March 23, 2025, during the live Formula 1 race, the audio completely cut out around the 30th lap and never came back. I contacted customer service...
I purchased the Full Package through the Tod TV website, but even though my package is active, I have not been able to use the service for four hours. I keep receiving a notification that I need to register my phone, but when I try to complete the registration, I get an error message saying, “Phone ...
When I purchased a TOD TV subscription, I expressed concerns about streaming quality and connectivity issues. The customer representative assured me over the phone that I could cancel anytime if dissatisfied and would receive a refund for the remaining months. This conversation is recorded and avail...
I initially chose Bein Sport's Tod application with three screens. On February 20th, I phoned customer service to upgrade to a four-screen plan for an additional ₺20. Customer service promised me, ''repurchase the same package, we'll deduct the ₺20 difference and refund the remainder." This can be v...
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