On August 8, 2025, I purchased the TOD TV 4-Screen Super League and 4-Screen Sports Extra+ packages by paying the full fee. My membership is registered under the email address b*******@hotmail.com and the phone number ending in 342. On September 20, 2025, I accidentally applied a free 3-month code provided by Yandex to my account, and after this action, my paid annual packages disappeared. This issue completely blocked my access through Smart TV, the mobile app, and the website, where I now receive a “no authorization” warning. I immediately called customer service, was directed to live support, and submitted multiple requests. Each time, I was told I would be contacted within 24 hours, but three days have passed without a solution. At the moment, my paid packages are not visible, and I cannot watch TV. I request the cancellation of the code entered through Yandex and the reactivation of my paid annual package on my account. I urgently ask for my issue to be resolved.
On October 25, 2025, at 8:00 PM, I tried to watch the Trabzonspor vs. Eyüpspor Super League match using my Tod Super League Package (member no: 30303525). When I opened the match on the Tod app through my Beko Android TV, I received a “you are not authorized” error, even though I could watch the sam...
Dear TOD Tv Customer Support Team, I am experiencing an issue with my membership. The package I purchased on August 9, 2024, is no longer visible as of February 15, 2025. I have tried to resolve this problem through your online support system, but it has been unsuccessful, and I have been unable to ...
I extended my Tod TV package on May 30, 2024, by following a link that was sent to me, even though it was initially scheduled to end in August 2024. Nevertheless, the system has now extended my expiration date to May 29, 2025. In regular situations, the renewal would have commenced from the initial ...
On 23 November 2025, at around 16:15, I created an account on Tod TV by purchasing the sports package and watched the first half of the Beşiktaş–Samsunspor match without any issues. After the first half, I attempted to carry out some actions through the application, but after this process I was no l...
On May 26, 2024, I received a message from Tod TV about a fixed-price guarantee for the entire 2024-2025 Trendyol Süper Lig season. However, problems arose after that. I renewed my subscription, but the end date was listed as August 4, 2024, for the 2023-2024 season. After renewing, the subscription...
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