I just recently chose to renew my Tod Tv membership, which I did today. But I was charged for a full 12-month contract even though I only planned to use the service for 11 months. I was caught off guard by this difference, and I'm now asking that it be fixed right away. The extra fee should be taken away because it's unfair to charge me for a month I won't use. Besides the correction, I'd also like to know in depth how this will be dealt with from now on. Since I've been a loyal customer, this experience has really let me down, and I hope that this is fixed quickly. Thanks.
I am experiencing an issue with my Tod TV subscription. Despite selecting the 12-month installment option when purchasing my membership, I was charged the full amount in a single payment. I have been unable to connect with customer service, and my credit card statement shows that the charge was proc...
Hello, I have been a Turkcell customer for years, but I am very disappointed. Two days before my old plan ended, I signed a new 12-month contract. However, when I checked, I realized it was only for 11 months. I called customer service, but they said there was no mistake. I even double-checked my co...
I extended my Tod TV package on May 30, 2024, by following a link that was sent to me, even though it was initially scheduled to end in August 2024. Nevertheless, the system has now extended my expiration date to May 29, 2025. In regular situations, the renewal would have commenced from the initial ...
Yesterday, I purchased a TOD TV seasonal membership, which started at ₺289 per month for 12 installments (excluding Smart TV). However, today I received a message informing me that I can renew for only ₺229 (as shown in the attached image). I want to cancel and restart my subscription (preferably th...
I enrolled in a 12-month commitment package with Turkcell. I made the switch to Vodafone just a few days before the term ended. To my astonishment, they charged me for the 12th month at the elevated, non-discounted rate, as if my contract had already lapsed. It's confusing that they require a 12-mon...
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