Testora charged me after a free IQ test trial, how can I cancel and get a refund?
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Xolvie Resolution Specialist March 15, 9:23 pm
If Testora charged you after a “free” IQ test trial, it usually means the trial automatically converted into a paid subscription when it wasn’t canceled in time.
Follow these steps to cancel and try to get a refund:
Check your subscription and billing details;
• Log in to your Testora account
• Go to Account Settings → Subscriptions
• Confirm the plan and billing date
• Screenshot the active subscription and charge
Cancel the subscription immediately;
• In your account, select Cancel Subscription and confirm
• You should receive a cancellation confirmation email after completing the process.
If you subscribed through another platform:
• Google Play: Profile → Payments & Subscriptions → Subscriptions → Cancel
• Apple: Settings → Apple ID → Subscriptions → Cancel
• PayPal: Settings → Payments → Automatic Payments → Cancel.
Contact Testora support to request a refund;
• Email: [email protected]
• Include:
– Your account email
– Date and amount of the charge
– Screenshot of the payment
– Request to cancel and refund the subscription.
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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