Amazon Account Hacked Oct 8th

I have been an Amazon customer for around 20 years and my account was hacked on October 8. The attacker changed both the email address and the phone number on my profile, and as a result I completely lost access to my account. For almost four weeks I have been repeatedly contacting Amazon and reporting that my account was compromised. Each time I am told that the issue is being worked on, but I have not received any concrete response, solution, or follow‑up from Amazon. During this entire period I have remained locked out of my own account. I am a wedding planner and I use Amazon on a daily basis in connection with my work, so this loss of access is seriously affecting my business and day‑to‑day operations. I am extremely disappointed that such a long‑standing customer has been left without proper support after a serious security incident. I kindly request that my Amazon account be urgently restored, that the unauthorized changes to my email and phone number be reversed, and that I be assisted in securing the account so this does not happen again.