On September 30, 2026, at 9:21 PM, I placed online order number 11302713291 through BAUHAUS for a decorative fireplace. ...When I wanted to cancel the order the following day, I was told that it could not be canceled because the product had already been packaged at the warehouse. I was also told that t
The Oslo Wooden House we purchased from BAUHAUS under order number 11121177326 became a serious source of frustration fr...om the very first day it was delivered. First of all, the delivery method itself was problematic. Instead of being delivered as separate, manageable packages, the wooden component
The Permolit ceiling paint I ordered online from Bauhaus İzmir has been missing from my shipment for over a month now, a...nd it still hasn't been delivered. My order number is 10551747325_1. During this time, I've contacted customer service 4–5 times, and each time I was told the process was ongoing a
On June 29, 2026, I placed an order (#10692909463) on the Bauhaus Online store for 1 Karcher foam attachment (product co...de 11340084) and 1 Karcher K6 Special high-pressure washer (product code 61494257). At the time of ordering, the delivery date was listed as July 1, 2026, and I made this purchase
I purchased a Sunfun Parasol 300 cm umbrella through Bauhaus Online on May 3, 2026. After using it a total of only 3–4 t...imes in Ayvalık/Balıkesir, the umbrella's mechanism broke. The fact that this product failed after such minimal use in such a short time — and couldn't even withstand the slightest
On June 27, 2027, I purchased a 2.70 cm garden umbrella through Bauhaus. My order number is 106912855093. Even though I'...ve paid for it, my product shows as being in Arvato Lojistik's warehouse, but it's not being shipped and still hasn't reached me. Despite calling customer service multiple times, I
On May 30, 2026, I purchased 6 chairs through Bauhaus's online store with order #10491633364_1. Of the 6 chairs that arr...ived, 3 were defective — one had a broken leg, another had uneven paint and mismatched leg lengths with visible warping, and a third had a manufacturing defect in the rattan sectio
I placed an online order with Bauhaus Türkiye in Istanbul on 25 May, with order number 10461840059, but as of 25 June th...e order has still not been delivered. A one‑month delay for an online purchase is completely unacceptable for me. During this period I have contacted Bauhaus customer service sever
On May 26, 2026, I purchased the Bauli Woody Flat Storage Box (230 liters) and the Casette Woody Storage Shed (3.98 m²) ...through the Bauhaus online store for a total amount of $1,121, paid by credit card. Although my order was marked as delivered on June 3, 2026, only the smaller storage box was act
"Thanks a lot."
During my shopping experience at your Bauhaus Kozyatağı store on 04/08/2026 at 7:08 PM, I felt extremely uncomfortable a...nd humiliated due to the behavior of your cashier, R****** A****. After completing my payment by credit card, the cashier asked to see my ID and requested that I sign the receipt.
Five days ago, I purchased a panel American door from the Bauhaus Kozyatağı branch (Order No: 01507494). After inspectin...g the product, I noticed that the internal mechanism of the lock cylinder is made of plastic material. This raises serious concerns for me regarding the security and durability of
I bought two bedside wall lamps from Bauhaus, but since they didn’t match my room’s decor, I wanted to return them. Even... though I brought the products back unused and in perfect condition, the store refused to accept the return, saying that they cannot take items back without the original packaging.
Ten days ago, I returned my Veito Flow E9 electric water heater to the Bauhaus Bayrampaşa store. The return was for my o...rder number 9151098367. During the return process, no explanation or information was provided to me. Since that day, the refund has not been credited to my account. I have called
I purchased tiles, cement, and various materials for a bathroom renovation from the Bauhaus Kepez (Antalya) branch. I al...so paid for delivery service through Bauhaus, as the items were heavy and delivered on pallets. Because of this, I couldn’t inspect each item individually during delivery. After th
I was sent a used and previously returned product by Bauhaus, from which I had purchased a balcony seating and dining se...t. The items were delivered to me defective and with visible faults. After noticing this, I immediately initiated a return request. However, I was told that I had to repack all pa
On August 29, 2025, I purchased a telescopic awning from Bauhaus, but the l...eg tightening mechanism broke just two days after purchase. I bought the pr
"My problem has been resolved, thank you."
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. How...ever, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho
I ordered a table from Bauhaus 22 days ago. Ten days later, they told me it wouldn't be delivered to my house. I made a ...record of the cancellation right away, thinking the process would be quick. I got a message later saying the table would come, which confused me because I had already canceled it.
I purchased a garden cabinet from Bauhaus, which was delivered to me on May 29. Less than two months later—on July 20—I ...filed a complaint because the cabinet had started to melt and warp under direct sunlight. I documented the issue with detailed photos and videos, clearly showing the product was no
I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025.... Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a sin
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gels...in cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines.
I ordered the Bauhaus Folding Lounger in White and Blue on June 30 from the official website and received it on July 2. ...I used it only a few times—around 15–20 times total—exclusively at the beach and always handled it gently. I weigh 63 kg, and despite careful use, a critical internal part of the l
