Temu Transactions Made Without My Consent, Request Refund

I recently discovered unauthorized Temu transactions that were processed through my FNB bank account without my knowledge or consent, for purchases made for a young girl. She placed the Temu order on 27 July 2026, and on 28 July 2026 I noticed that a total amount of R1 311.00 had been taken from my FNB account for these purchases. These payments are not linked to any Temu account of mine and I did not place these orders. I went to my FNB branch about this issue and was transferred to the fraud department over the phone. They opened a fraud case for me and gave me a case number, and I was advised to go to the police station to make an affidavit. I have not gone to the police station because I do not want to put my daughter in danger, and instead I am asking Temu directly to resolve this. I have also not been able to contact Temu by phone because I do not have any customer service contact details. I would like these unauthorized Temu payments to be fully investigated, the transactions to be cancelled or reversed, and the total amount of R1 311.00 to be refunded to my account. I also request that the Temu account used for these purchases be permanently cancelled or blocked on both my phone and my daughter’s phone, and that any future Temu transactions linked to my bank details be prevented, as well as clarification on how this could happen without my Temu account.