Unauthorized Item Sent To Me And Charged To My Credit Card

I am writing to report an unauthorized product and charge related to my Temu account. Two days ago I received a black watch in a separate envelope from “GOFO” that I never ordered. Despite not placing any order for this item, I was charged through the Temu app under my name, Marc K***. When I contacted Temu customer service to resolve this, instead of simply addressing the unauthorized charge and unwanted item, I was told that I would need to pay 5 USD, which they described as a refundable fee, just to file the complaint/return request. I find it unacceptable to be asked to pay anything in order to correct a mistake or an unauthorized transaction. I request that Temu immediately cancels and fully refunds the charge for this watch, without requiring any payment from me, and provides clear instructions on how to return or dispose of the item at no cost. I also ask that my account be checked for any other unauthorized orders or charges and that appropriate measures are taken to prevent this from happening again.