I bought a sensor-based wardrobe illuminator using the Temu app. The product was of extremely poor quality and its package had previously been opened and torn apart. I initiated the return process and sent the product back. However, the amount of tax I paid was not included in the amount returned to me. The refund was made based on the amount I paid for the net product. When I objected to the situation, I received the following response: "Unfortunately, since the import fee deposit has been collected by customs, we regret to inform you that your current order is not eligible for the import fee deposit refund." I paid tax on the product I returned. Temu is regret. In addition to the poor quality of the products, they are not on the customer's side in terms of returns in any way.
I ordered several items from Temu, including socks and a T-shirt. Unfortunately, the socks arrived in a much smaller size than expected, and the T-shirt was an Asian size instead of the European size I selected. Due to the sizing issues, I decided to return the items. The return process was complete...
I was about to place an order on Temu when I encountered a serious issue regarding the tax charges. The app mentions that a 60% tax will be applied, but when I proceeded to the payment page, the tax added was almost 100%, even 101% in some cases. This is highly misleading and feels like an intention...
I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...
On February 28, 2025, I bought two products from the Temu shopping site, trusting the platform. I canceled my order on the same day, and a message appeared in my account stating that the money had been refunded. Specifically, the refund notification showed a projected return to my original payment m...
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