On March 3, I purchased a Tefal Easy Press compact food processor from Hepsiburada for approximately $44. About two week...s after receiving the product, the blade broke during normal use. Because the authorized service centers in Istanbul were located far from where I was staying, I was unable to seek
I own a Tefal Turbo Pro steam iron and have been using it for approximately two years. However, since the very first day... I purchased it, the iron has never performed properly. Instead of producing strong steam as expected, it frequently leaks water, and it has consistently failed to remove wrinkles
On January 27, 2026, I purchased a Tefal Clipso Chef 4.5L + 6L pressure cooker set from the Tefal store located in Orion... Shopping Mall in Çorlu, Tekirdağ. The purchase was made under invoice number KPD2026000000031. From the very first use, the product has produced an extremely loud whistling noise
I am writing regarding my Tefal iron, which I took to the authorized service in Kayseri, Turkey on 24.03.2026 due to a m...alfunction. My device was examined and, after about two months, I was informed that the iron could not be repaired because the necessary spare part was not available. The service i
I have not been able to use the Tefal X-L robot vacuum cleaner that I purchased through Trendyol properly since the day ...I bought it. The device constantly behaves as if it is confused: instead of moving straight, it zigzags, struggles unnecessarily, and makes abnormal noises while doing so. I bought
In 2023, we purchased a Tefal TY99F X-Force Flex cordless upright vacuum cleaner from the Evkur Şişli branch on an insta...llment plan for approximately ₺15,900. On 09.08.2025, the head of the vacuum cleaner broke and on the same day we applied to the Göray authorized service in Mecidiyeköy, Istanbul,
I purchased the Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner. From the first day I received the product, the hea...d was faulty and the brush did not rotate. My order number is #10534331180. Although the product is under Tefal’s 2-year warranty, customer service did not offer any solution durin
I purchased the Tefal GV9230 steam generator iron in 2021 and have been using it for about four years. About a month ago..., after ironing just two pieces of clothing, it stopped producing steam, and now whenever I turn it on, it trips the circuit breaker in my house. I’ve tried using it three times ov
"I was very satisfied with the company's behavior. I can say that I will not give up on Tefal's products from now on."
Dear Tefal Customer Service, Approximately one month ago, my Tefal P4220 pr...essure cooker developed a malfunction. I contacted the authorized Tefal dea
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a ...year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come
About one month ago, I brought my Tefal Actiflow Expert food processor to the Üsküdar Nehir Technical Service because th...e lid pin was stuck and broke. I also suspected an issue with the locking mechanism. The service only replaced the lower pin’s plastic part but did not repair the lock mechanism. A
I purchased my Tefal iron more than four years ago from a retail store. Tod...ay, after about one hour of use, the device suddenly began to burn from the
Yesterday, I purchased a Tefal Robot Vacuum Serie 220 from the Çarşı Store in Samsun. Following the instructions, I full...y charged the device before use and installed the Tefal Robots mobile app on my Android phone. However, whenever I open the app, I continuously get a message saying that an update
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it abo...ut a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i
I purchased a Tefal X-Force Flex 14.80 Aqua vacuum cleaner from the Media Markt Gaziantep Forum AVM store, paying around... ₺27,500. Since the very first uses, the device has consistently shut itself off when used on the third power level, showing an “eco” warning. Even after cleaning and maintaining
On September 6, 2025, I purchased a Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner from Beylikdüzü Media Markt. Un...fortunately, from the very first use, I encountered two serious issues. First, the blue-light floor cleaning attachment does not work properly on light surfaces such as thin rugs.
About one year ago, I purchased a Tefal TW7289 vacuum cleaner from Teknosa. Recently, the hose of the vacuum head broke,... and this is the first time I have experienced such an issue. When I contacted Tefal customer service, they informed me that this is a chronic problem and that a replacement part
On December 22, 2024, I purchased a Tefal Clipso Minut’ Easy 6L Pressure Cooker (Model: 1510001237, Silver) from Hepsibu...rada. The product was delivered to my address in Kartal, Istanbul. My invoice number is 7210299563, and the order number is 462 230 213 4. After starting to use the cooker, I expe
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expe...cting a high-quality product. Unfortunately, after just the second use, the
We’ve been experiencing an ongoing issue for about two years with our Tefal RG7675WH Explorer Series 75 Mop smart robot ...vacuum due to a chronic malfunction that occurs after power outages. Each time the power goes out, the device’s map is automatically deleted, and we have to set it up all over agai
In 2022, we purchased a 6-piece cookware set from Tefal. Within just 2–3 years, two of the pans completely separated fro...m their bases—as if they were glued together with cheap craft glue. When we took them to the service center, they said the warranty had expired in December 2024, so they couldn’t h
I bought a blender set from Tefal, and they never mentioned anything about dowry insurance. I’ve only been using it for ...the past six months and very lightly, yet it broke down almost immediately. Despite paying a premium price expecting long-term quality, the product didn’t even last a year. On top
Hello, I purchased a "Pro Express Ultimate II GV9720" iron from Trendyol-Turkey on March 1, 2025. After 2-3 uses, it sta...rted expelling limescale and rust, and continued to do so. Consequently, I took it to an authorized service center on April 30, 2025. I explained my complaint as "the iron base is
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, a...nd when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st
