Tefal TY6973TR Vacuum Dust Container Flap Fell Off

I have been using the Tefal TY6973TR cordless stick vacuum cleaner for approximately 1.5 years. My purchase invoice is dated May 2026, and the product warranty is valid until May 2027.

Some time after I started using the vacuum cleaner, the small silicone flap attached to the dust container fell off. Since then, all the dirt and debris collected during vacuuming have been falling back onto the floor. In other words, the product can no longer perform its primary function.

When I contacted the authorized service center by phone, I was told that this part is not covered by the warranty because it is considered an accessory. They informed me that my only option was to purchase the entire dust container at my own expense. They also refused to provide a written rejection of my warranty claim despite my request. I received the same response when I contacted customer service.

However, the vacuum cleaner cannot be used properly without this silicone flap. Therefore, I believe this component should be treated as an essential spare part rather than an accessory, as its absence directly prevents the product from functioning as intended.

Since my vacuum cleaner is still under warranty, I request that this essential component be supplied free of charge, either separately or together with the dust container, without requiring me to pay for a replacement.

I ask Tefal to resolve this issue as soon as possible in accordance with the applicable warranty terms and conditions.