Tefal Has Not Replaced My Broken Food Processor Blade After One Month

On March 3, I purchased a Tefal Easy Press compact food processor from Hepsiburada for approximately $44. About two weeks after receiving the product, the blade broke during normal use. Because the authorized service centers in Istanbul were located far from where I was staying, I was unable to seek service immediately. After returning to İzmir to stay with my family, I delivered the product to Albayrak Elektrik, an authorized Tefal service center in İzmir, on May 20.

The authorized service center informed me that the broken blade was covered under warranty and that they had requested a replacement part from Tefal. However, nearly one month has passed and I have repeatedly been told that the replacement blade has still not been supplied by Tefal. As a result, I have been completely unable to use the product during this entire period.

I personally visited the service center once and contacted them by phone twice to follow up on the status of the repair. Unfortunately, the only response I have received has been that they are still waiting for the replacement part. I feel that the issue is not being handled with sufficient urgency and that neither the progress of the repair nor the customer's inconvenience is being taken seriously.

I no longer want this process to continue indefinitely. I request that Tefal urgently provide the replacement blade to the Albayrak Elektrik authorized service center in İzmir so that my product can be repaired and returned to me. If this cannot be done within a reasonable timeframe, I request that Tefal offer a clear alternative solution, such as a product replacement or a refund. I respectfully ask both Tefal and the authorized service center to address this matter promptly and resolve the inconvenience I have experienced as quickly as possible.