Hello, I am using a new model pan from Tefal. I would like information about an issue I encountered while washing it by hand. How is something like this even possible? The surface of the pan is peeling off. I bought this product trusting the Tefal brand and expecting high quality. It’s very upsettin...
I purchased the Tefal 6x chef pot and pan, but their coatings have peeled off. I sent them to the service center, but they were returned, claiming it was user error. As shown in the images I will include, the coatings on the pot and pan, advertised as durable up to 6 layers, have come off. They refu...
My Tefal Express Protect steam iron, which I purchased based on assurances from the store staff that it wouldn’t cause shine or marks on clothing, is now leaving white streaks and shiny patches, especially on dark-colored clothes. For two years, it worked perfectly, but as soon as the warranty perio...
I purchased a Tefal non-stick pan, trusting the brand’s reputation for quality. However, the pan’s coating started peeling off on its own after minimal use. I contacted Tefal customer service, but they informed me that the issue is not covered under warranty, and they cannot provide assistance. Thi...
I purchased a Tefal 6x 28cm pan, but it deteriorated significantly despite proper use. When I reached out to customer service, I was directed to an authorized service center, which blamed the damage on user error. This response is unacceptable, as I have always used the pan according to the instruct...
I bought the Tefal Titanium Ingenio Talent Pro set, anticipating that it would live up to the premium quality implied by its price. Unfortunately, I was disappointed to discover that the coating on the edges of the pans started to peel and flake as time went on. This falls short of my expectations f...
I purchased the Tefal Titanium Ingenio Talent Pro cookware set, expecting high quality for its premium price. However, the coating on the edges of the pans has started peeling and flaking off. This is completely unacceptable for a product at this price point. I’m especially concerned about the poten...
I purchased a Tefal crepe pan 2-3 months ago from an online shopping site. Despite taking excellent care of it—handwashing and ensuring no scratches—it sticks with everything I try to cook. Even with proper preheating and using oil, the pan fails to perform as expected. I’ve tried cooking pancakes ...
On November 15, 2024, we purchased a Nutricook pressure cooker from the Tefal store at İzmir Forum Bornova. We chose it trusting the Tefal brand, but to our surprise, stains appeared on the bottom of the cooker after just the second use. It's hard to comprehend encountering such an issue so quickly ...
We purchased the Tefal Ingenio Ultimate Titanium 3x Series about 1.5 years ago, trusting the brand's reputation and the guarantee against scratches. However, despite only cleaning the pots by hand without using any harsh tools like wire scrubbers, we started noticing scratches and discoloration. The...
I purchased a Tefal 24 cm ceramic pan, and despite hand washing it, I noticed scratches forming within just one week of use. On June 3, 2024, I submitted the pan to the authorized service center, Grup Teknik Kızılay, for inspection. However, it has now been two months, and my product is still under ...
From the Tefal store in Şanlıurfa Piazza Avm, I purchased the Clipso+ Precision Pressure Cooker Set - 4.5 l and 6 l pressure cookers on 11.11. 2023. After the first use, the product developed a sticky bottom, prompting the service to replace it. Nevertheless, we encountered the identical issue with ...
My Tefal 6x model pan's nonstick surface started to deform and stick within just two years, revealing the underlying layer. Despite my careful usage and gentle cleaning, the pan's weakness caused this damage over time. Concerned for my health, I sent it for repair or replacement, only to have it ret...
My Teflon pot, which I bought from the Tefal brand and had casts in it, was not replaced even though my warranty was still valid, citing "user error". The service representative to whom I took the pot first referred me to another official service, and when I complained, he said sorry and took my pot...
I have a problem with my Tefal Ingenio Talent Pro cookware set. One of the five pans has a coating that is peeling off. I've been using the same set regularly and in the same conditions, and there haven't been any issues with the other pieces. I don't think the peeling is because of using it wrong. ...
I bought Tefal pans and pots only two years ago, and I was so shocked when the bottom of the pan suddenly burst and caught fire. The inside of the pot got all puffed up and started peeling, even though it was supposed to be a fancy 12-layer thing. It's really sad to see how much this brand I used to...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
I snagged a discounted Tefal Ingenio 6x set from their official site, only to be disappointed upon its arrival. Several pans had scratches, and notably, the wok pan had a deep scratch and peeling. Now, I'm told to return the entire set just because of one pan. Pans and pots are sold at premium price...
I bought a Tefal Titanium Ingenio pot and pan set for my trousseau on February 9, 2020. To my dismay, the inner surface of one of the pans developed bubble-like protrusions, most likely due to a manufacturing flaw. When I contacted customer service, they dismissed my concern, claiming that the warra...
When I decided to purchase the Tefal 3X Titanium pan in November of last year, I was aware that it was an expensive item. I made a point of meticulously following each and every usage guideline from the start. I washed it by hand with a mild sponge rather than putting it in the dishwasher at any tim...