Bubbles and Peeling on Tefal Hard Titanium ×6 Pan
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and they wouldn't do anything about it. I got this set in 2019, but I only started using it a year ago. So, it turns out there's this warranty for the trousseau, but the seller forgot to tell us about it. It's confusing that they won't even provide a paid option. Also, the warranty says it's good for 10 years, but they're not giving me a replacement. I'll never buy anything from Tefal again, and nothing can change my mind.
Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you through the Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center Call Center
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center through contacting you. If you have any questions, you can reach us. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center Call Center E-mail: Website:
