Approximately one and a half years ago, I purchased a Vivo Y28 smartphone from a Türk Telekom retail store. About two mo...nths ago, the phone received a major system update, which significantly changed the user interface. Since installing this update, I have been experiencing serious software-related
For several weeks I have been unable to log in to my Jalwa.Game account. Every time I enter my registered phone number a...nd correct password, I receive the message “Error 116: User has been locked” and the login fails. I contacted your customer support regarding this problem but so far I have not rec
Approximately 10 months ago, I purchased a Vivo Y29 smartphone. Since the day I bought it, I have experienced persistent... Bluetooth connectivity problems when using the phone in my car. In particular, when connecting to our Peugeot 308, the person on the other end of my calls sometimes cannot hear me
I purchased a Vivo V30 Lite smartphone from the Vatan Bilgisayar Kocaeli İzmit branch. For approximately 40 days, since ...June 3, I have been experiencing a recurring issue where the phone's display suddenly goes completely black. The screen turns off without warning, nothing is visible, and this prob
I am using a Vivo 1610 device and for the last two months I have not been able to install the FamPay application. When I... try to download or install it, I get a message saying that this app is available for other devices, and it does not allow me to proceed further. I want to use FamPay because it is
I have been using the Likee short video app on my Vivo 1802 device and my account was banned 6 days ago. The ban reason ...shown to me was “Repeated or severe sensitive content violations.” I do not agree with this decision and I believe my account has been banned unfairly. After the ban, I submitted a
I am a Yalla Ludo user and my account has been unfairly blocked due to an issue related to fake diamonds. My Yalla ID is... 27857172*** and I access the game from a Vivo Y33s device. On 9/5/2026 my account suddenly went into blackout after the system detected fake diamonds. I would like to clearly stat
I am a regular player of the BIS game on my Android phone (Vivo), and after the latest update about two weeks ago, the g...ame stopped working properly. Every time I try to enter the game, it shows that the download is complete, but it does not allow me to log in and keeps asking for additional downloa
I am facing a continuous 4G network problem while using my Grameenphone SIM in my Vivo Y5 phone and I request your suppo...rt to resolve it. Even though I am using a Vivo Y5 with a Grameenphone SIM, I am not getting proper 4G service and I cannot use mobile internet normally. The connection is unstable
I am writing to complain about my Vivo 1906 phone and to request a full refund of the total amount I have. This phone wa...s sold to me in Karachi by a relative who brought it from another village, together with only the mobile and the charger. I paid for it in parts: first 8,000 PKR, then 6,000 PKR af
I have been playing Free Fire on my Vivo Y200 device for a long time and my account was suspended about 3 months ago. I ...had spent around 7 lakh rupees in total on this account for in‑game purchases and items, and I had built it up with a lot of time and effort. My account was suddenly suspended and
On my Vivo V60 Lite phone, I am experiencing an audio problem that occurs only in PUBG Mobile. For about three days, whe...never I enter the game, there is no game sound at all, and I also cannot hear the voices of other players in the game. My phone’s overall audio works normally, and there are no iss
About 4–5 months ago, I purchased a Vivo Y04 phone from the Teknosa store in Yalova Vega Mall for $273. I originally wen...t there planning to buy a Samsung phone, but based on the recommendation and praise of the store employee, I changed my decision and bought this device instead. Unfortunately, I no
While using my Google account on my Vivo 5G 27 phone, about two months ago ...the phone numbers stored in my contacts and some of my information suddenly
On January 20, 2026, I visited your MediaMarkt Mall of store to purchase two mobile phones. Although I initially had a d...ifferent model in mind before the purchase, your sales representative strongly recommended the Vivo Y31 model. They repeatedly stated that it had a superior processor and features
I purchased my Vivo V50 Lite phone on January 26 from the Teknosa store in Bornova, İzmir. Only two days after purchasin...g the device, I began experiencing crackling and distorted sound from the speaker. This issue clearly indicates a manufacturing or product defect, and it causes a disturbing level
About 4–5 months ago, I purchased a Vivo Y29 phone from the MediaMarkt Piazza Mall Kartal branch, and since the day I bo...ught it I have been experiencing ongoing problems. The phone keeps developing new issues, and I have now reached the point where it is becoming almost unusable. First of all, the
On February 21, 2024, I purchased a Vivo Y36 phone from Vatan Computer. I had actually gone there to buy a Samsung or Xi...aomi, and I had never even heard of Vivo before, but the sales representative convinced me by saying that Vivo was founded 20 years before Xiaomi, that it was a very high-quality b
I have been using my Vivo V29 Lite for 1.5 years, and I have had sound issues from the very first day. During calls, the... other person hears siren-like noises, and my voice cuts out. I bought the phone from Media Markt, and under warranty I sent it to KVK service a total of six times, and once to Viv
I purchased the Vivo V50 5G from Media Markt about three months ago, paying $1,040. The phone was heavily promoted as be...ing developed in partnership with Zeiss and offering superior camera performance. However, on the very first day of using the device, I realized that despite the Zeiss branding, th
For the past three weeks, I haven’t been able to view my contacts directly because the contacts app on my Vivo X200 Pro ...changed. In addition, ever since the latest software update, I can’t access the last photo I took right after capturing it. Both issues are seriously affecting my daily use of the
I purchased my Vivo X200f Android phone from Teknosa one week ago, and it is under warranty with the invoice. From the v...ery first moment I started using it, I noticed that the phone does not detect my SIM card contacts, so I cannot save new contacts to the SIM. The phone automatically saves all cont
I purchased my Vivo Y22s phone about a month ago from the Media Markt store in Midtown Shopping Mall. When I bought the ...device, the store applied a plastic screen protector. However, shortly after, my phone fell, and this protector failed to prevent damage; about a quarter of the screen cracked, alt
Good day... My package shows as delivered, and they sent a photo of a woman who supposedly received it—but that person i...s not me. In fact, I don’t even know her, and she’s not a neighbor anywhere near my address. The street shown in the delivery photo doesn’t resemble mine at all, since the street w
