I purchased a Tefal 6x 28cm pan, but it deteriorated significantly despite proper use. When I reached out to customer service, I was directed to an authorized service center, which blamed the damage on user error. This response is unacceptable, as I have always used the pan according to the instructions.
Previously, I received a response through Şikayetvar, where I was told to contact the service center, only to be told they wouldn’t assist me. If no help is being provided, why was I referred there in the first place?
I expect Tefal to stand behind their product and provide a fair resolution for this issue. Please address this matter promptly and offer a viable solution.
I purchased a Tefal non-stick pan, trusting the brand’s reputation for quality. However, the pan’s coating started peeling off on its own after minimal use. I contacted Tefal customer service, but they informed me that the issue is not covered under warranty, and they cannot provide assistance. Thi...
A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in ...
I bought the Tefal Titanium 6x Induction Base Mix Pan - 28cm from the Tefal website in Turkey. But when it arrived, the product had a bent edge, and the shipping box was not damaged. Because the packaging wasn't done properly, the items inside the big box bumped into each other and got all messed up...
I purchased a Tefal 24 cm ceramic pan, and despite hand washing it, I noticed scratches forming within just one week of use. On June 3, 2024, I submitted the pan to the authorized service center, Grup Teknik Kızılay, for inspection. However, it has now been two months, and my product is still under ...
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