My Tefal Express Protect steam iron, which I purchased based on assurances from the store staff that it wouldn’t cause shine or marks on clothing, is now leaving white streaks and shiny patches, especially on dark-colored clothes. For two years, it worked perfectly, but as soon as the warranty period ended, these issues started.
I contacted the service center and was told the soleplate needs to be replaced at a cost of approximately ₺2000. They even claimed this was the first time they’d received such a complaint. I chose Tefal over other brands because I believed in its quality and paid a premium price for it. This is unacceptable for a brand like Tefal. I demand a free repair or replacement of the soleplate.
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expecting a high-quality product. Unfortunately, after just the second use, the...
A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in ...
I have a Tefal GV7830 steam generator iron. Recently, the "no water" indicator started turning on, and the iron stopped heating, even though it had water in it. Occasionally, the issue would resolve on its own. I took it to the authorized technical service, where they informed me that a cable betwee...
On June 17th, I purchased a Tefal steam iron from the Metropol store, and it began leaking water within a week. When I called customer service, they suggested several checks, but the problem worsened. I took it to the service center, and they returned the product after a few days with no documentati...
I purchased my Tefal iron more than four years ago from a retail store. Today, after about one hour of use, the device suddenly began to burn from the...
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