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Peeling Problems with Tefal Ingenio Talent Pro Cookware

Fatma
November 26, 2023 4:17 PM68

I have a problem with my Tefal Ingenio Talent Pro cookware set. One of the five pans has a coating that is peeling off. I've been using the same set regularly and in the same conditions, and there haven't been any issues with the other pieces. I don't think the peeling is because of using it wrong. I'm really bummed out about this product from a brand that I've been loyal to and used for a long time. Since the warranty ended three years after I bought it, I'm not sure what to do next. I need help.

November 27, 2023 9:27 AM (17 hours after complaint)

Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center Call Center

December 5, 2023 12:12 PM

Dear Valued Customer, As Groupe SEB, we would like to state that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center Call Center

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