Tefal Ingenio Ultimate Titanium Pots Scratched and Rusted After 1.5 Years of Use

Mustafa · 2024-09-17T18:38:38+03:00

We purchased the Tefal Ingenio Ultimate Titanium 3x Series about 1.5 years ago, trusting the brand's reputation and the guarantee against scratches. However, despite only cleaning the pots by hand without using any harsh tools like wire scrubbers, we started noticing scratches and discoloration. The pots also began showing signs of rust on the bottom and the metal-colored areas. Additionally, the handles have become difficult to work with—they either don’t attach properly or won’t come off when we need to remove them. We bought this set expecting high quality, but these issues have been quite a letdown, especially after the assurance of durability.

Tefal

Dear Site Authorities, The consumer mentioned above has been informed in accordance with procedures. However, no different action can be taken apart from the information conveyed to them. For your information, we wish you good work. Sincerely, Groupe SEB Customer Communication Center

Mustafa

No one called me. Who did you call, I wonder?

Mustafa

Tefal Ingenio Titanium Ultimate Large Pan and Pot Set - We Bought It 1 Year Ago. Although We Are Working Individuals and Do Not Use It Frequently; Problem 1 We Experienced: Bulging Started at the Bottom of the Products. The Respectable Tefal Officials' Response: They Say It Is Due to High Heat. (It Says It Can Be Used on a Gas Stove, We Used It on a Gas Stove, Although It Says It Can Be Used in the Oven, We Didn't Even Put It in the Oven, How High Could the Heat Be? Problem 2 We Experienced: Although It Says the Products Can Be Washed in the Dishwasher, We Washed Them by Hand to Minimize Damage, and After 2 Months, Discoloration Occurred (It Started to Look So Dirty That I Was Ashamed to Show It to My Guests). The Respectable Tefal Officials' Response: The Exterior of the Product Is Not Covered by Warranty, Discoloration Can Occur in Our Products (A 1000 TL Pot Set Sold in the Market Would Last Longer). Problem 3 We Experienced: Although We Did Not Use Any Other Spoon Than the Plastic Tefal Spoon That Came with the Product, the Product They Sold as Scratch-Resistant Started to Get Scratched. The Respectable Tefal Officials' Response: Since There Are No Raised Scratches on the Product, They Said Fine Scratches Are Not Covered by Warranty. As a Result, They Do Not Seek a Solution for the Products They Sell with a 2-Year Warranty, Always Finding an Excuse.

Mustafa

No Guarantee. They give a 25% discount code. The prices on their website are already 25% cheaper than the market. Also, why should I pay 75% and buy a product from a company that doesn't stand behind its product and doesn't provide a guarantee? I would advise you not to buy it either...

Mustafa

No Guarantee. They are giving a 25% discount code. Their prices are already 25% cheaper than the market. Also, why should I pay 75% and buy a product from a company that doesn't stand behind its product and doesn't provide a guarantee?

Tefal

Dear Site Officials, The consumer mentioned above has been informed in accordance with procedures. However, no different action can be taken other than the information provided to them. We present this for your information and wish you good work. Best regards, Groupe SEB Customer Communication Center Call Center

Mustafa

No Warranty from Tefal.