Sugo suddenly locked my account without warning—how can I recover access?

I haven’t been able to register on the Sugo app for about six months using my Huawei P40 Lite. I had successfully registered and chatted several times on the same device before, but now when I try to sign up, I get an error message that says, “Abnormal device — registration not allowed.” My phone is...

My account on the Sugo mobile app, which I use under the username “Rose”, was banned yesterday without any explanation. When I try to log in, I receive a message that says “User has violated the agreement and rules.” My account had approximately 75,000 diamonds, and I’ve been negatively affected by ...

I actively broadcast as a host on the Sugo voice chat party app using my account with ID 154690782. On October 26, I received warning messages four times, and on October 28, I received a message saying “your account will be closed.” Even though I follow the rules during my streams, I keep getting vi...

In February, my account on the Sugo app was banned without any explanation, and I haven’t been able to log in since then. The screen only shows the message “Your account has been banned” with no further details. There was no balance in my account, and I am not aware of having done anything that viol...

On October 27, 2025, at 12:02 AM, while I was logged into my account on the Sugo app and chatting, I received a warning message saying, “The account you are currently using has been logged in from another device.” Immediately after that, the app automatically logged me out, and when I tried to log b...

Yesterday, my Sugo account was suspended without any explanation. I can’t log into my account or access the app at all. I hadn’t performed any actions that could have led to a suspension, and I didn’t receive any notification or reason explaining why it happened. My username is Adel✨. I request tha...

My Facebook account has been closed for about a month, and every time I try to log in, I receive the following error message: “Your account has been banned due to suspected violations of the user agreement and rules.” My account username is “ramazan ırmak.” There have been no paid transactions or ad...

My account named s***, which I use on the Sugo app with my iPhone 12 Pro Max, was banned about five hours ago without any warning or notification. The stated reason for the ban was “political content,” but this is the first time I’ve experienced anything like this. I frequently purchase coins and ac...

My Sugo account, registered with my phone number, was suspended about a week ago without any explanation. I wasn’t notified of any reason for the ban. I want to delete my account, but since it’s suspended, I’m unable to complete the deletion process. Because my personal information is stored on the...

My Android account on the Sugo app (username: °N̷A̷R̷İ̷N̷°, number: 5067****45) was recently permanently suspended without any explanation. When I try to log in, I receive a message stating that my account was closed due to activities involving inappropriate content. However, this is not true. Prev...

I was using the Sugo app on my iPhone, and today, without any warning or explanation, my account was hit with a device ban. My account has about 100,000 diamonds, and I have never violated any rules. My username and the last four digits of my registered phone number are 4946. I have not yet contact...

Two days ago, my Sugo mobile app account registered under d***********@gmail.com** was completely banned without any prior warning. I believe the reason may be a misunderstanding: while my phone was in my daughter’s hands, I accidentally appeared on camera while changing clothes. This situation was ...

From the very first moment I created my account on the Sugo app, I have been unable to send messages. Each time I try, I receive an “function restricted” error, and none of my messages are delivered to the other person. This issue started without me even having a single conversation, and I only use ...

For the past two days, I have been unable to log into my Sugo Lite account. Each time I attempt to sign in, I receive the warning: “device closed due to suspicious activity.” I tried logging out and back in, deleting and reinstalling the app, and even using a different device, but the problem remain...

Since last night, I have been unable to log into the Sugo app on my iPhone 13 Pro Max. Without any explanation, my account was banned, and the only message displayed on the screen is: “This device has been banned due to suspicious activity/violations.” I have never engaged in any unusual or inapprop...

About 2–3 months ago, my Sugo account with the username “Afra” was permanently banned on my Apple device, and since then I have been unable to use the platform properly. After my account was closed, I tried to create a new one, but every attempt results in the message “function restricted.” Even whe...

For several months now, I have been unable to log in to my Sugo account. Every attempt results in either a “failed login” or “abnormal device” error, making it impossible to access my profile. I even tried signing in from a different device, but the problem persisted, which confirms that this is a p...

I am using the Sugo application on my Xiaomi Redmi 14 5G. Since my overseas phone was broken, I had to uninstall the app. Today, when I reinstalled it, instead of logging me into my current active account, the app automatically opened my old account, which I do not want to use. I specifically want ...

I have been using the Sugo application on my Android phone, but suddenly I can no longer log into my account. Even after reinstalling the app, the issue persists, and the screen only displays a warning that says: “Engellendiniz” (You have been blocked). My account ID is 1082019037, and I was using ...

I previously deleted my Sugo account, but when I recently tried to reopen it, I encountered the error message: “Mevcut cihaz anormal kaydedilemiyor” (Device abnormal, cannot be registered). For about one month, I have been trying repeatedly to log back in using the same phone number and email addre...

This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and...

I have been actively using the Sugo application on my iPhone for about a year and a half with a verified account under the username “06311”, registered in the name of Solin. For the past two weeks, I have been unable to log in because my account was banned for an alleged “rule violation.” I received...

I have been a Sugo Agency user for nearly four years, during which I have loaded over ₺1,000,000 into my account. On this occasion, someone from the management team—without my permission—accessed my account and issued a ban. For the past 14 days, I have been completely unable to log in. My account d...

Hello, I am user on the Sugo app id is 118*** and I have noticed unfair treatment within the platform. Sugo randomly bans accounts without any clear reason, showing no transparency or fairness in their decisions. There is no consistency in how they enforce rules, and it seems like they ban users at ...

Dear Sugo Support Team, My account (ID: 136753641) was recently locked with a message stating that it had been disabled due to “a violation.” However, I want to emphasize that I have never engaged in any behavior that would break your community guidelines. In fact, I was recently subjected to offe...