My Sugo account linked to the mobile number 8318173*** was banned on 06-12-2025 with a message stating “Due to suspected violations of the User Agreement and regulations, your account has been banned. If you have any questions, please cont...”. I do not understand what specific violation I am accused of and I believe this ban was applied unfairly. I use this account in accordance with the rules to the best of my knowledge, and I would like my situation to be reviewed in detail. I have already sent an email to your support team regarding this issue, but I have not received a satisfactory resolution yet. I kindly request that you review my account again and remove the ban on my Sugo account associated with the number or at least clearly inform me of the exact reason and evidence for this restriction so that I can defend myself and avoid any misunderstandings in the future.
I’m writing this because my Sugo account was unfairly shut down without any explanation. The message I received claimed there were suspicious activities or violations, but I haven’t done anything wrong. I haven’t broken any rules or policies, and I certainly haven’t engaged in behavior that would ju...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
I have been using the Sugo chat application without any issues in my purchases or account activities. Despite this, my account was suddenly closed without any warning or explanation. I do not engage in activities like inappropriate messaging, and I have not received any prior notifications about rul...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
Hello Sugo team, I'm contacting you about my account (S**1), which got locked because of what I think is an unfair violation. This whole situation has me feeling uneasy, especially since I haven't gotten a straightforward explanation or any guidance on what caused the restriction. I’ve always stuck ...
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