Sugo Device Is Abnormal Error Prevents Account Access

My Sugo account, linked to the phone number 00962798399802, has effectively been blocked for about a month. Whenever I try to log in or register, a red error message appears on the Sugo screen stating, “The current device is abnormal and cannot be registered!” As a result, I am unable to access my account. I do not understand why my device or phone number has been flagged as “abnormal,” and I have not received any clear explanation or information about a specific violation. I simply want to use the Sugo app normally again with my existing phone number and device. I kindly request that my account and phone number 009627983998** be unblocked and that the “device is abnormal and cannot be registered” restriction be lifted. Alternatively, I ask that you provide a clear explanation for this restriction and a practical solution so I can regain access to my Sugo account.