Recover My Sugo

I have been using my Sugo account for about three months. I am currently working in China because my employer brought me here, and I was not aware that using the Sugo app might not be allowed here. Eleven days ago my account was suddenly banned without any prior notice, warning, or explanation. When I try to log in, I only see a message saying that my current device has been banned. This situation has caused me serious inconvenience because everything related to my account has been blocked. My followers, friends, diamonds, chatroom, coins and backpack items are all tied to this banned account and I cannot access any of them. I have already contacted Sugo support via the email address shown on the ban screen, but I have not received a satisfactory response or solution. I am kindly requesting that my Sugo account be fully restored, including all my followers, friends, diamonds, coins, backpack items and my chatroom, or at least that I receive a clear and detailed explanation of the reason for the ban and a chance to resolve any alleged issue. I would like this matter to be reviewed urgently and my access reinstated so that I can continue using my account normally.