Sugo Shows Block Message but Offers No Clear Support Response
My account on the Sugo platform was recently blocked without any stated reason. When I try to log in, I see a warning that says, “Your Sugo account has been blocked. Get detailed information here: sugochat.com,” and I’m unable to access my account.
Yesterday, the account was briefly reopened, but it is currently blocked again.
There is money and balances in my account that I do not want to lose. Despite this, I have not received any information explaining why my account was closed, and I have not yet been able to speak with the support team.
I am requesting that Sugo reopen my account as soon as possible, since it contains funds and balances, and that the reason for the block be clearly and explicitly communicated to me in writing.
Dear Valued User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request for you so that we can check the relevant transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and we want you to know that we are always by your side. Sincerely, Sugo Support Team
