Sugo Support Not Responding After Account Suspension
I am an active user of the Sugo app, and today at around 11:05, my account was suddenly closed and my device was blocked without any prior notice or explanation.
I was using my account normally when I was unexpectedly logged out, and since then I have not been able to access my account or use Sugo on my device at all.
I contacted Sugo support, but I have not received any response regarding the reason for this block or how to resolve it. This situation directly affects me because I have friends and contacts on the app and use the account regularly.
I am not requesting any compensation. I simply want my account and device to be reactivated so everything can return to normal. I also request a clear explanation of why this happened and assurance that it will not occur again without justification.
Dear Gonzalo, Thank you for reaching out and sharing the details of your situation. We understand your concern regarding the sudden loss of access to your account and device, as well as the inconvenience this has caused. However, please note that we are currently unable to verify or review your case, as no valid User ID has been provided. For security and privacy reasons, all account-related investigations can only be conducted using a verified User ID. Without this information, we are unable to check the status of your account, the reason for any restriction, or assist with reactivation. Kindly provide your User ID so that our team can review your case in detail and provide you with an accurate response. Thank you for your understanding. Best regards, Customer Support Team
