Sugo App Ban Complaint After Account Blocked Without Notification
I had an active account on the Sugo app, which I use to chat and meet new friends, and on Sunday, March 8, my account was suddenly blocked without any prior notice or clear reason. I did not receive any email, in-app message, or notification explaining the cause of this block, and I only realized what had happened when I tried to enter the application today. I suspect that another person may have given false information or made an unfair report about me, because I always try to follow the rules of the platform, and I have not committed any fault that would justify a measure as serious as blocking my account. I kindly request that my account be reviewed and unblocked, and that I be given a clear explanation of the reason for this blocking, since users are not notified, and we are left without any information. I want to continue using Sugo normally and to know exactly what happened in my case.
Dear Ivan, Thank you for contacting us regarding your Sugo account. We understand your concern about the account restriction and the lack of prior notification. We would be happy to review your case in detail. However, in order for us to locate and verify your account in our system, a valid User ID is required. Without this information, we are unable to proceed with the investigation. We kindly ask you to provide your User ID so that our team can further review your account status and assist you accordingly. If you are able to access the application, your User ID can usually be found in the profile or account settings section. Once we receive the required information, we will proceed with the necessary checks. Thank you for your understanding. Best regards, Customer Support Team
