SUGO Account Suspended Without Explanation - Request To Reactivate
I am a customer of the SUGO application and on the night of March 11 my account was suspended without any clear explanation. Since then, I have not received any email or message from SUGO with the specific reason or a code for this suspension. Days before the suspension I received a warning about the way I was writing in the chat. I want to state that I understood that warning and I am willing to correct my behavior and respect all the rules and communication policies of the platform so that this does not happen again. My main request is that my SUGO customer account be reactivated, as I want to continue using the service and I am committed to complying with the conditions of use. I kindly ask that you review my case and give me the opportunity to recover my account.
Dear Luis, Thank you for contacting us regarding your account suspension. We understand your concern about not receiving a detailed explanation. Please note that account restrictions or suspensions may be applied when user activity is found to be inconsistent with platform rules, including communication and chat behavior. You mentioned that you previously received a warning related to your messaging. Such warnings are issued as part of our policy enforcement, and repeated or continued violations may lead to account restrictions. At this stage, in order to review your case and provide a clear response, we require your User ID. Without this information, we are unable to locate your account or verify the specific reason for the suspension. Please share your User ID so we can proceed with a detailed review and assist you accordingly. Thank you for your understanding. Kind regards, Sugo Support Team
