I Can’t Access Sugo Chat After My Account Was Suddenly Blocked

I have been using the Sugo live chat service with the username ID 47663614, but my account has been blocked for approximately one week, and I am no longer able to use the chat features. I did not receive any clear warning or understandable explanation regarding the reason for this block, and I only realized the issue when I suddenly lost access to the service. I respectfully request that my Sugo account with username ID 47663614 be reviewed and reactivated to its previous status. If there is any alleged rule violation or specific reason for the restriction, I also ask that a clear written explanation be provided to me. I expect this matter to be resolved promptly so that I can continue using the service without further interruption.