Sugo Account Blocked by AI Before Live Stream Without Reason
I am writing about a problem I experienced with the Sugo app in Thailand. Yesterday, on 14 June 2026, my account with ID 224874*** was blocked and I have not been able to go online and use the service since then. This happened right before I was going to go live. I had not started the live yet; I only changed my shirt, and then the AI system blocked me immediately. I did not violate any rules, and I do not understand why my account was blocked. After noticing the block, I contacted Sugo customer support, but they were not able to help me or provide a solution, and my account remains blocked. I kindly request that my Sugo account be urgently unblocked and that I be clearly informed about the exact reason for this block, as I believe it was a mistake by the system.
Hello, Thank you for contacting us. We understand your concern regarding the restriction applied to your account. After reviewing the relevant account records, we found that the restriction was applied due to activity that did not comply with Sugo’s Community Guidelines and content safety requirements. Please note that our security and content review systems may detect violations based on the content and circumstances observed during account activity, including activity occurring before or during a live session. Therefore, a live stream does not necessarily need to have started for a restriction to be applied. Based on the review, the restriction was applied in accordance with our platform rules and cannot be removed at this time. We recommend reviewing Sugo’s Community Guidelines and ensuring that all future account activity complies with our content and safety requirements. Thank you for your understanding. Best regards, Eren Sugo Support Team
