Sugo Account ID Permanently Blocked Without Warning
I am the owner of the Gmail address dudap***[email protected], which is connected to my Sugo account with ID 182858***. On July 6, 2026, I suddenly received a notification inside the sugo application while I was playing, stating that my account had been permanently blocked. Before this notification, there was no unusual activity or actions on my part that I felt violated the rules, and I did not receive any clear prior warning. This is my first time submitting a report about this issue and I have not yet contacted Google or the sugo support team through other channels. I feel disadvantaged because I can no longer access my sugo account even though I have always used it in a normal and fair manner. Through this complaint, I kindly request that my Sugo account be reviewed and the permanent block be lifted so that I can regain access to my account. I also ask for a clear explanation of the reason for the blocking so that I can avoid similar problems in the future.
Hello, Thank you for contacting us. We have reviewed your account and confirmed that the permanent restriction was applied by our Risk Control System after your account was identified as a **High Risk Account** due to repeated high-risk activities that violated Sugo's Community Guidelines and Security Policies. Following a thorough review, we have confirmed that the restriction was applied correctly. As a result, the permanent ban on your account cannot be removed. We understand that this may not be the outcome you were hoping for. However, these measures are necessary to maintain a safe and secure environment for all users on the platform. If you have any further questions or require additional assistance, please feel free to contact us or through the Live Support feature available within the Sugo app. Kind regards, Eren Sugo Support Team
