Sugo “Current Device Is Abnormal” Error Blocks Account Access
I have been unable to use my Sugo voice chat and party account for a long time because the app keeps showing the error “The current device is abnormal and cannot be registered.” Because of this, I cannot register or log in properly and my account has effectively been deactivated on my device. My account is registered with the email address w94611***@gmail.com. The last time I could use Sugo normally was around March, and since then I have been facing this issue continuously. I have never violated any Sugo rules and I have not received any warning or suspension notice from you. I have already sent emails to Sugo support, but I have not received any solution and the problem still continues. I am asking you to remove the “abnormal device” flag from my device and reactivate my account so that I can use Sugo voice chat and party again without restrictions. I also request a clear explanation of why this situation occurred and how it can be prevented in the future.
Hello, Thank you for contacting us. The “The current device is abnormal and cannot be registered” message indicates that the system has detected that the device does not currently meet the security requirements for registration. This restriction does not necessarily mean that your account has been suspended or that you have violated any rules. We recommend trying to access or register your account using another device. Thank you for your understanding and cooperation. Best regards, Eren Sugo Support Team
