On April 12, 2025, I suddenly lost access to my accounts through the Sugo app after receiving a “device blocked” message that prevents me from logging in. Since that date, I have been completely unable to use my accounts from my device due to this restriction.
Despite my attempts to resolve the issue, I have not received any helpful response or solution from Sugo’s support team. This ongoing lack of access has been extremely frustrating, as I am unable to use the service I depend on.
I request that my device be urgently unblocked so I can regain access to my accounts through the Sugo app and continue using the service without further interruption. I also expect a clear explanation for why my device was blocked in the first place and assurance that this issue will not happen again.
I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this device” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the applica...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
I am an active user of the Sugo app, and today at around 11:05, my account was suddenly closed and my device was blocked without any prior notice or explanation. I was using my account normally when I was unexpectedly logged out, and since then I have not been able to access my account or use Sugo ...
For several months now, I have been unable to log in to my Sugo account. Every attempt results in either a “failed login” or “abnormal device” error, making it impossible to access my profile. I even tried signing in from a different device, but the problem persisted, which confirms that this is a p...
Out of nowhere, I was suddenly logged out of my Sugo account, and now I can’t log back in. I don’t understand why this happened since I wasn’t given any warning, explanation, or notice of a violation. My account appears to be suspended, but I have no idea what could have triggered such an action. I ...
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