I Cannot Log In to Sugo Due to Device Block Message
On April 12, 2025, I suddenly lost access to my accounts through the Sugo app after receiving a “device blocked” message that prevents me from logging in. Since that date, I have been completely unable to use my accounts from my device due to this restriction.
Despite my attempts to resolve the issue, I have not received any helpful response or solution from Sugo’s support team. This ongoing lack of access has been extremely frustrating, as I am unable to use the service I depend on.
I request that my device be urgently unblocked so I can regain access to my accounts through the Sugo app and continue using the service without further interruption. I also expect a clear explanation for why my device was blocked in the first place and assurance that this issue will not happen again.
Dear Cristian Your request has been received. We understand the inconvenience caused by the “device blocked” issue and your inability to access your account. However, in order to review your case and perform the necessary checks, we require your Sugo user ID. Since this information was not included in your request, we are currently unable to verify your account or investigate the issue in our system. We kindly ask you to provide your account ID. Once we receive it, we will proceed with the necessary review and provide you with a detailed response. Thank you for your understanding. Kind regards, Customer Support Team
