Sugo Account Suddenly Blocked From Sending Messages Without Explanation
I am a user of the Sugo application and my account has been blocked from sending messages since around 18:00 today. I suddenly discovered that I could no longer send messages, and this is preventing me from communicating with my friend through the app. I received a warning or notification from Sugo, but I do not understand what it is saying, so I do not know the exact reason why my messaging has been blocked. I also could not find any clear way to contact your support or customer service from within the application, so I have not been able to resolve this issue on my own. I kindly request that you review my account and lift the block on sending messages, or at least clearly explain what happened and what I need to do so that I can send messages to my friend again. I would appreciate your help in resolving this as soon as possible.
Hello, Thank you for contacting us. We understand your concern regarding the restriction on sending messages and the difficulty you are experiencing when trying to communicate through Sugo. In order for us to check your account status, the applied restriction, and its duration, we first need to identify your account in our system. Please provide your **Sugo User ID or the phone number registered to your account, including the country code**. Once we receive this information, we will check the relevant account records and provide the necessary information regarding the restriction. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
