StubHub denied my refund for undelivered soccer tickets, how can I easily get my money back?

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Xolvie
Xolvie Resolution Specialist January 03, 2025 4:10 pm

If StubHub denied your refund for undelivered soccer tickets, begin by examining their FanProtect Guarantee, which applies when tickets are invalid, fraudulent, or not delivered on time.

StubHub is usually required to replace tickets or offer refunds if replacements are not possible. Before contacting us, make sure you have your order number and any previous communications accessible.

StubHub's customer assistance can be reached at 1-866-788-2482 or at their website's help center. Clearly state your situation and propose a resolution.

If the initial agent is unhelpful, request that the issue be escalated to a manager. Documentation, such as emails or screenshots, might support your claim.

If StubHub still refuses your refund, you should file a complaint with Xolvie to raise awareness about the issue and inform others.

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