StubHub Charged My Card Without Purchase Confirmation for Concert Tickets
I was browsing the StubHub website from Turkey on June 24, 2026, at around 14:30 to purchase 5 tickets for the Marcus Miller concert on June 30. While on the payment page, I was prompted to enter my American Express credit card details. As soon as I entered my card information, a total amount of ₺41,422.85 was charged to my card for 5 tickets without any additional confirmation screen, security verification such as 3D Secure, or a final step asking whether I confirmed the purchase. The transaction appears on my statement as “StubHub ₺41,422.85” with the order number 646865659. For such a high-value transaction, I find it extremely insecure and harmful to consumers that simply entering card details is treated as a final purchase confirmation, without explicit consent. Furthermore, although the tickets were already on sale, I was not granted immediate access to them despite the payment being taken from my card; I was instead informed that the tickets would only be delivered on June 30 at 15:00. In practice, this means that money was withdrawn from my account without a clear and explicit confirmation step, and the corresponding tickets were not delivered at the time of purchase. I contacted StubHub customer service through the web assistant on June 24, 2026, and the representative told me that their system works in such a way that providing credit card details is automatically considered as authorizing the payment. I do not accept this policy, and I consider this transaction, which was completed without a clear confirmation stage, to have been carried out entirely against my will. I therefore request that the entire amount of ₺41,422.85 charged to my card for order number 646865659 be immediately canceled and fully refunded to my account as soon as possible.
Concert day: I contacted the site again for the concert that will start at 9:30 PM. As of 7:00 PM, the tickets had not been sent yet. In my chats with the assistant, I was stubbornly told that the tickets had been sent to me. Finally, around 7:30 PM, they said they "re-sent" them. The ticket claimed to have arrived by email at 7:34 PM is attached. In the row section it says "Alin"; the seat number is "N/A". In other words, I did not receive a ticket. The money collected without a security code has still not been refunded. I will take legal action.
StubHub sitesinden 5 bilet için 41.422,85₺ ödeyerek satın alma işlemi yaptım, ancak ödeme onayı ekranı ve 3D Secure gibi güvenlik adımları yoktu. Ödeme alındıktan sonra biletler gönderilmedi; 2 saat kala bile biletler ulaşmadı ve gönderildiği iddia edilen belge aslında bir koltuk numarası içermiyordu. Şu ana kadar müşteri hizmetleriyle iletişime geçtim, fakat sorunum çözülmedi ve para iadesi talep ediyorum. Bu durumdan dolayı yasal işlem başlatma niyetindeyim.
