For the Tarkan concert dated February 3, 2026, I purchased ticket number 635032529 through StubHub for use at Istanbul Volkswagen Arena, paying $714 USD. On the day of the concert, around 8:30 PM, when I attempted to enter the venue, the staff scanned the QR code and informed me that the ticket had already been used to enter at 7:50 PM and that I would not be allowed inside.
I then contacted the StubHub virtual assistant and requested either a replacement ticket or a refund, but no solution was provided. I was unable to attend the concert, and the $714 USD ticket charge remains deducted from my account. Although I responded in full detail to follow-up questions sent by email regarding the refund process, I was told that because the system shows the ticket as used, no positive resolution could be offered.
I request that this payment for a concert I was unable to attend be thoroughly investigated and that the full ticket price of $714 USD be refunded to me as soon as possible.
I purchased two tickets through StubHub for the Tarkan concert on February 5. I paid a total of $480 USD by credit card. The order number for this transaction is 635111242. Even though the event date has already passed, my tickets were never delivered to me — neither before nor after the concert. A...
Through the StubHub app, I purchased a ticket for the Fenerbahçe Beko – Saski Baskonia game on January 23, paying $71 USD by credit card. Although the payment was successfully processed, my ticket was later canceled. More than 15 days have passed, and the amount has still not been refunded to my car...
On February 8, 2026, we purchased tickets through StubHub for the Fenerbahçe Beko – Galatasaray basketball game scheduled for 3:30 PM. We paid a total of $74 USD using a debit card. Before going to the game, my friend received an email stating that the tickets had been canceled, but no reason was pr...
I personally experienced the answer to the question, “Is Viagogo reliable?” and I want to share what happened to me. StubHub is owned by the same company, so everything I describe here applies to both StubHub and Viagogo. My ticket sale details are as follows: ab – Sale No. 536657470 Beşiktaş Park ...
On February 5, 2023, my friends and I bought three tickets for the Galatasaray-Trabzonspor match on StubHub for a whopping 6,621 TL. However, on the day of the game, the tickets were still not assigned to our Passo accounts. To make matters worse, we later found out that the company didn't have a re...
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