On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration. I first noticed the fraying in February, and by March, it had gotten significantly worse.
When I visited the Forum Istanbul Stradivarius store on October 9, 2025, the staff asked for my receipt. After a long effort involving my bank and customer service, I finally located it. However, the store representative suggested that I might have hung the jacket incorrectly or caught the collar on something, which I strongly disagree with. The damaged area is on the outer fold of the collar, and it’s clearly not due to user error. The product wasn’t even sent for inspection, and I was told that no action could be taken, leaving the store empty-handed.
I purchased the jacket for $85 using a credit card, and store staff confirmed that the item had a two-season warranty. I previously contacted both the store and customer service, but I didn’t receive adequate assistance in locating my receipt. There has been no misuse or external damage to the jacket.
I am requesting a replacement or full refund for the defective jacket. I also expect Stradivarius to handle this issue promptly, as I will otherwise file a formal complaint with the Consumer Arbitration Board.
On November 15, 2023, I bought a coat from the Stradivarius store in İzmir Gaziemir Optimum Mall. I've been using it for two weeks, and there is excessive pilling on the sleeves and front. I've been trying to reach customer service, but I haven't been successful. I even wrote to the WhatsApp line, b...
In March 2024, I bought a leather Coat from the Stradivarius store. After a while of regular use, the leather of the mont started to crack and peel, which is absolutely not acceptable in such a short time and clearly shows poor quality. When I went to the same store to report the problem, I was told...
On September 25 at 21:19, I purchased a wallet (code SWC 10001220) from the Stradivarius store in Istanbul Cevahir Mall. At first, I noticed a small tear in the cardholder section, which I didn’t mind, but later I realized that the coin compartment was completely torn, which left me very surprised. ...
On October 4, 2025, I’d like to share a negative experience I had with a collared sweatshirt I purchased from the Stradivarius Cevahir store on September 7, 2025, at 5:50 PM. When I wore the sweatshirt for the first time, I noticed holes around the cuffs and sleeves, which were not visible at the ti...
On September 3, 2025, I purchased a tracksuit set (code: 34813791780016) from the Oysho store in İstinyePark, Istanbul, paying by credit card. I wore the jacket for the first time this morning, carrying only my Vakko Monogram Series crossbody bag, which has no beads, zippers, or sharp details that c...
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