On October 10, 2025, I experienced a payment issue at the Stradivarius store in MarkAntalya, which caused me significant inconvenience. I paid for my purchase at the register, and the payment was clearly deducted from my bank account. However, the staff claimed that the POS system did not show any record of the transaction and, in front of other customers, accused me of having insufficient funds in a dismissive and harsh tone.
I showed them proof from my bank account confirming the successful payment, yet they insisted that I make the payment again, assuring me that the first transaction would be refunded within one hour. It has now been eight hours, and I still haven’t received my refund. When I returned to the store to explain the situation, I was met with the same rude and indifferent attitude. They simply said, “We’ll handle it at the end of the day — it’s not our problem,” and refused to assist further.
This small issue was handled unprofessionally and made unnecessarily stressful due to the poor behavior of the staff. It’s disappointing to experience this, especially as a first-time Stradivarius customer. I request that my refund be processed immediately and that the brand address the behavior of the store employees to prevent such incidents in the future.
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered ...
I made an online purchase from Stradivarius with order number 5026*48. I canceled the order six days ago, but I still haven’t received my refund. When I contacted customer service, I was told that I would need to wait 14 days for the refund to be processed. I paid with a bank card, and I find it un...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
The company Stradivarius informed me via e-mail on November 28 that they had received and processed my return, and that I would be refunded within the next two weeks. But I've been waiting almost a month, and I still haven't gotten my money back! Despite my best efforts, I have not yet received my r...
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