Stradivarius Refused Refund for Defective Product and Treated Me Unfairly
On October 4, 2025, I’d like to share a negative experience I had with a collared sweatshirt I purchased from the Stradivarius Cevahir store on September 7, 2025, at 5:50 PM. When I wore the sweatshirt for the first time, I noticed holes around the cuffs and sleeves, which were not visible at the time of purchase. I immediately returned to the store to report the issue.
At the store, an employee named E*, who introduced herself as the store supervisor, refused to let me speak with the store manager. She insisted that the damage was due to user error, and only after I persisted did she agree to send the product for inspection. During the conversation, E*** and her colleagues accused me of damaging the product, saying things like, “This got caught on something — you must have torn it yourself.” When I objected, they replied, “We’re just sharing our opinion.” E*** said the item would be reviewed by the inspection manager, while another employee, Ş****, who filled out the report at the register, stated that the store manager would handle it. Interestingly, the report listed Ş**’s name** despite E*** being the one making the final decision.
The inspection result came back negative, and I received no support or resolution. Since it was the weekend, I couldn’t reach customer service either. I purchased the product by card, but no refund or exchange was issued. My receipt/order number is 284902331232.
As a retail store manager myself, I understand the importance of customer satisfaction and avoiding unnecessary disputes. I request a follow-up and a proper resolution to address this issue professionally and fairly.
