Hotpoint

The freezer drawer of my Ariston Hotpoint refrigerator cracked and broke while I was pulling it out, even though I was using it carefully and it had frozen stuck. I’ve been searching for a replacement drawer for about four months, but I can’t find a compatible one anywhere—not on websites or through...

I purchased my Ariston H8TIH 182 03W refrigerator and the warranty is valid until November 5, 2025. When the product was first delivered to my home, I noticed that the door was bent and warped. I immediately reported it to the service center, and the door was replaced. However, about six months ago,...

+3

My Hotpoint Ariston washing machine, which is about 4–5 years old and has a 6–7 kg capacity, has a broken door-lock latch. I live in Narlıdere, İzmir, and the machine is registered under the name “Selvi Demirtaş.” I’m not able to confirm the purchase date or warranty details, but the warranty is mos...

On October 17, 2025, at around 5:00 PM, our Ariston washing machine suddenly caught fire in our home. The fire department had to intervene, and the incident caused significant cleaning needs and financial damage in our house. My daughter also could not sleep afterward because she was coughing due to...

The belt of my Hotpoint Ariston FTCD8716H1(EU) dryer broke about three months ago. Since then, I have called customer service multiple times, but I have never received any response. No one has called me back, and I haven’t been able to reach any representative who could help with my issue. My machin...

We’ve been using our Hotpoint Ariston oven for about six years. Today, without any external impact, the oven glass suddenly shattered. Fortunately, no one was injured and no property damage occurred. This is the first time we have experienced an issue like this. After the incident, we contacted cus...

My Hotpoint E2 BLH 19213 F refrigerator is no longer cooling. When I called the service number, I was redirected to Istanbul. When I explained that I was calling from Adana, they told me that there was no service available in my area. I was told that I would need to call an independent technician. T...

Our Ariston dishwasher caught fire during the night while it was running. Thankfully, we were home and awake, so we were able to prevent anything worse from happening, and we only suffered material damage. This is a very serious issue. I have preferred the Ariston brand for years, but this incident ...

The shelf above the vegetable drawer of my Hotpoint Ariston refrigerator shattered in my hand and cut my pinky finger. I had removed the glass to carry it to the counter, and before I even set it down, it exploded in my hand and shattered into pieces. How can something like this happen? Is human saf...

I called Hotpoint Service to address a gas relay control error and water dripping issue. The technician claimed the circuit board was burnt and charged me ₺3,300. Despite the repair, the water dripping problem persisted. When I called the service again, they demanded another ₺4,100 for additional re...

We purchased our Hotpoint 12,000 BTU air conditioner from Carrefour SA four years ago, and it had been working without any issues—until last night. Out of nowhere, it exploded with a sound similar to a gas cylinder bursting, accompanied by an intense smell. The noise and odor filled the house, leavi...

We purchased our Hotpoint 12,000 BTU air conditioner from Carrefour SA four years ago, and it had been working without any issues—until last night. Out of nowhere, it exploded with a sound similar to a gas cylinder bursting, accompanied by an intense smell. The noise and odor filled the house, leavi...

I reported an issue with my Hotpoint washing machine on October 17, 2024, and the service team collected it for repairs the next day. By October 21, 2024, they returned the machine, but it still didn’t work. I paid ₺7500 for this supposed repair. The machine was taken back to the workshop, but as o...

On November 15, 2024, my Ariston refrigerator broke down, and an authorized service team visited. They claimed the issue required a motor replacement and a reset of the control board. They charged me ₺16,500 in cash, promising to complete the repair by November 18. However, as of today, the repair ...

I am deeply disappointed with the Hotpoint Ariston authorized service center in Gebze. The service provided is appalling, with no follow-up, no accountability, and absolutely no professionalism. Calls go unanswered, and the lack of interest and service quality suggests they are understaffed or poorl...

I have been dealing with ongoing issues with my Hotpoint-Ariston freezer since June, and the service team has failed to resolve the problem. After multiple attempts to repair it, including extensive testing, the freezer was returned to me last week with assurances that it was fixed. However, it stil...

When I purchased my Hotpoint 12,000 BTU air conditioner, I was promised a 10-year compressor warranty. Despite ensuring all maintenance was performed by authorized service centers, the compressor failed in its 6th year. To my surprise, no one is addressing the issue, even though it’s clearly under ...

My mom was looking for an authorized Ariston service and she found a Google ad. She called the phone number that was given in the advertisement, 0542********81. The person on the phone said they were from Ariston Service and sent a technician to the address. The technicians took the washing machine ...

I had a problem with the vegetable compartment in my fridge at home, so I reached out to the company called Hotpoint Ariston Hoover Ferre Sanica to get it repaired. They came over on November 7, 2023 and took a piece of my fridge. They said they needed to check the problem in their workshop. They c...

My Ariston dishwasher stopped working on October 18th. I reached out to Customer Service on October 19th. The technicians discovered that there was a problem with the motor, which was causing the machine to overheat. As a result, they decided to take the machine in for repairs. They told me it would...

About 5-6 months ago, my tumble dryer was taken for repair due to a snapped belt. Within two days, a replacement part was ordered, and the machine was delivered back home. We paid a significant amount for this service. However, the machine broke again about 10 days ago, and the belt has snapped once...